On September 9, 2022, SMTX Utilities will launch a new feature that allows customers to track electric outages in their area in real time. Through the Outage Management System (OMS), customers can view an outage map, check estimated restoration times, report outages, and receive outage alerts.
In addition to giving customers more information about outages, OMS will quickly notify SMTX Utilities crews of outage locations and potential problems utilizing a robust prediction tool. The information will improve restoration time by allowing crews to work more efficiently and allocate resources appropriately.
“We know that reliable utility services are vital to San Marcos residents,” said Director of Utilities Tyler Hjorth. “We’re excited to launch this new feature, which will give our customers information that’s important to them while allowing our crew members to respond swiftly during outages caused by extreme temperatures or inclement weather. We’re confident the Outage Management System will improve the customer experience and minimize the amount of time customers are left without power.”
The Outage Management System was developed by Milsoft Utility Solutions, a Texas-based software development company that specializes in utility safety and efficiency. Milsoft Solutions has helped more than 1,000 utility companies, municipalities, and universities implement successful outage management systems.
San Marcos utility customers will also have the option to call 512-393-8313 to check or report outages using the phone number associated with their Customer Connect account.
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