The City of San Marcos conducts a citizen survey each year to gauge how residents of our community rate City services. In 2016, the survey was conducted by Texas State University's Center for Research, Public Policy and Training.
Summary of Key Findings
Benchmarks provide a standard by which the findings below can be gauged. If the percent of respondents who rate the service area as good or excellent is greater than 80%, then this indicates that the city is providing high-quality services. Eighty percent good or excellent is a standard benchmark used by many cities. If the percentage of respondents who rate the service as good or excellent is less than 60%, this indicates an area for improvement. Because this survey has a margin of error of 5%, the benchmarks of 75% and 65% are used.
Based on these benchmarks we find the following high-quality areas:
- Overall Quality of Life, the city as a place to live, their own neighborhood, the city as a place to raise children, and the city as a place to retire
- Quality of Life Services such as downtown events, parks, trails, the public library and recreation programs
- Police, Fire, EMS, and Fire Prevention
- Municipal Court
- Garbage collection and recycling
- Satisfaction with citizen interaction
The following are areas for improvement:
- Overall value of city services, for taxes paid
- Availability of businesses and quality of new development
- Employment opportunities
- Housing availability
- All aspects of mobility (car travel, traffic flow, parking, paths and trails, walking and biking)
- Code and traffic enforcement
- All aspects of streets (repair, lighting, cleaning, traffic signals)
Download full results of the 2016 survey (PDF).